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FAQ

Questions parents ask

Short, plain answers. Not here? Use the contact page.

What age is it for?

Maia’s Pet Club is made for children in Years 4 and 5 in Australia, usually ages 9 to 11.

Is it free?

Yes. The first launch is fully free, with no payments and no ads.

Does my child need an email address?

No. A parent or guardian sets up the account with their own email. Children never enter an email. They use a nickname and a picture PIN.

What do you collect?

Your email, plus for each child a nickname, year level, pet choice, a picture PIN (stored scrambled, or hashed) and game progress. Feelings check-ins are collected only if you turn them on.

We do not collect photos, location, contacts, real names or dates of birth.

Where is the data stored?

Children's data is stored in Australia, in AWS Sydney. The website itself is hosted on Vercel, but children's data does not pass through it.

Can I delete everything?

Yes, at any time. In the parent area you can delete a child, or delete the whole account. You can also download all data as a file first.

What is a picture PIN, and is it secure?

A picture PIN is three pictures a child picks to sign in on a device you have set up. It stops siblings swapping profiles by accident.

It is a lock for the family, not strong security. Your own sign-in, by emailed link, protects the account.

What are feelings check-ins? Are they on?

A check-in is an optional question about how the child feels, so the pet can respond kindly. They are off unless a parent turns them on, and they are deleted after 30 days.

They are not a wellbeing or counselling service. If your child is upset, talk with them, their school or a GP.

Are there ads or in-app purchases?

There are none at launch. If paid features ever come later, only the parent account can pay, never a child.

Can my child play without an account?

Yes. Progress then stays on that device only. A parent can later move it into a child profile.

Which curriculum does it follow?

Tasks are mapped to content descriptions from the Australian Curriculum: Mathematics v9.0 for Years 4 and 5. The map shows where cover is full, partial or thin. See the Years 4–5 page for details.

Does it work on phones and laptops?

Yes. Maia’s Pet Club runs in the browser on phones, tablets and laptops. There is nothing to install.

Who do I contact?

Email [contact email to be added: hello@maiaspetclub.com]. Privacy requests are answered within 30 days.